Associate, Client Success

Location: Chicago, IL

Department: Client Success

Type: Full Time

Min. Experience: Mid Level

At Procured Health, we have an ambitious goal–taking costs out of our healthcare system while improving the quality and efficiency of patient care. We believe that we can solve some of the biggest problems in healthcare with a talented team, smart technology and engaged users. Our best-in-class software tools help healthcare providers optimize clinical product evaluation, reduce costs, and fundamentally change the way they operate. We're a growth stage start-up focused on building a world-class company, and are backed by leading healthcare investors.

Why you should join us:

  • At Procured Health, you can make a direct impact on our healthcare system, working with hospitals that are leading real change in the industry.
  • You will work in a fast-paced environment and have no shortage of responsibility.
  • You will join a group of people that take their work seriously, but not themselves.

Responsibilities:

As a Client Success Associate, you will ensure that clients are fully leveraging the functionality of Procured Health’s product suite.  You will train users, capture feedback, and communicate unmet needs to the engineering team.  This role will require you to understand the problems of our clients.  You will be advising them as a consultant to solve their pain points and drive efficiencies.  Responsibilities include:

  • Training, Development and Support:  The Client Success Associate will develop and execute training programs (initial and ongoing support).  They will work closely with clients to maximize savings realization.  They will contribute to the development of new product features for specific engagements.  They will communicate client needs to the engineering and device research teams.
  • Analysis:  The Client Success Associate will develop and monitor metrics to gauge user engagement.  They will continue to explore new ways of analyzing, organizing and distributing data to the appropriate audiences.

Qualifications:

  • Bachelor’s degree required
  • 2+ years experience in a client support role, management consulting, hospital supply chain, value analysis leadership or device specialist
  • Experience in developing and executing training/capacity building programs
  • Distinctive problem solving and project management skills
  • Prior work experience at a healthcare provider or medical technology company preferred
  • You are a patient, personable and open-minded individual with a high level of maturity and excellent discretion
  • A demonstrated track record for accomplishing goals and meeting deadlines
  • You hold yourself and others to a high standard
  • Strong verbal and written communication skills
  • Excellent attention to detail, strong prioritization skills
  • Willingness to travel
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